Annun Fintech Private Limited ("Flexifee") is committed to protecting your privacy and earning your trust. This Privacy Policy discloses our privacy practices for personal information we collect when you use or access our products, services, features, or content through any website, application, or service ("Flexifee Services"), even if you have not opened a Flexifee account or visited our website at https://www.flexifee.in or our mobile application ("Flexifee Sites"). We may, in our sole discretion, change this Privacy Policy from time to time by posting a revised version at https://www.flexifee.in/privacy-policy.
Objective & Purpose of the Privacy Policy
This Privacy Policy is published in compliance with:
- Section 43A of the Information Technology Act, 2000
- Regulation 4 of the Information Technology (Reasonable Security Practices and Sensitive Personal Information) Rules, 2011 (the "SPI Rules")
- Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011
This Privacy Policy states the following:
- The type of information collected from the users, including Personal Information relating to an individual
- The purpose, means and modes of collection, usage, processing, retention, and destruction of such information
- How and to whom we will disclose such information, and
- Your choices concerning our data practices.
What information does Flexifee collect?
If you use or access the Flexifee Services, or open a Flexifee account, we may collect the following personal information subject to the service/product/offering a user might be using:
- Contact information — such as your name, address, phone, email, and other similar information.
- Support interactions — information that you provide to Flexifee when interacting with our customer support team via phone, email, online form, or other correspondence.
- Testimonials — personal testimonial information or endorsements that you voluntarily provide to us and which we may display with your name on the Flexifee Sites with your consent. To update or delete your testimonial, contact us at hello@flexifee.in.
- Third-party account information — personal information stored with third parties that you choose to provide to Flexifee, such as social media account information.
- Browser & device information — from your device when you use the Flexifee Services such as your IP address, device type, device identifier, operating system version, browser type, location, and referring/exit URLs.
- Financial information — such as your bank account number if you choose to use it with the Flexifee Services, as applicable.
- Identity verification — detailed personal information such as your date of birth, Permanent Account Number, and information required by credit bureaus and identity verification services, as applicable.
How does Flexifee use the personal information that it collects?
We use your personal information to:
- Provide the Flexifee Services to you.
- Notify you about your account activity.
- Process transactions and collect fees.
- Provide customer support and resolve disputes.
- Verify your identity and account information.
- Identify, prevent, and report potentially prohibited, fraudulent, or illegal activities.
- Customize and improve your Flexifee experience and the Flexifee Services.
- Enable us to diagnose and identify any technical advancements or troubleshoot issues.
- Use inferences drawn from your browsing patterns to understand your preferences better, allowing us to offer a more focused range of products and optimise our services.
- Contact you at your telephone number by voice or SMS to validate the telephone number or your Flexifee account.
- Notify you about important changes to the Flexifee Services and/or terms and conditions.
- Provide you with news, offers, and information about the Flexifee Services based on your communications preferences.
- Any other purpose that we disclose to you in the course of providing the Flexifee Services to you.
How does Flexifee share my personal information?
The information we learn from you helps us personalize and continually improve your experience. We use your information to improve our platform, prevent or detect fraud or abuses, and enable third parties to carry out technical, logistical, or other functions on our behalf.
We may share your personal information as follows:
- When you are involved in a transaction with another Flexifee user or a financial institution.
- With third parties to provide, maintain, and improve the Flexifee Services.
- With third parties upon your request. For example, you may ask Flexifee to confirm your status as a Flexifee user with a third party.
- If we believe disclosure is reasonably necessary to comply with any applicable law, legal process, or government request; to investigate or bring legal action against someone who may be violating our rights, our terms and conditions, or the rights of others; or to protect the safety and security of Flexifee, our users, or the public.
- With a third party if we are involved in a merger, acquisition, or sale of all or a portion of our stock or assets.
- We may share aggregated, non-personally identifiable information with third parties.
Other than as stated in this Privacy Policy, Flexifee does not disclose or sell any of your personal information to third parties without your consent.
Withdrawal of Consent
You have the right to withdraw your consent to the processing of your personal data at any time. If you previously provided consent for the collection, use, or sharing of your information, you may revoke that consent by contacting us at hello@flexifee.in.
Upon receiving your request, we will promptly cease processing your personal data where consent is the legal basis, unless we are required to retain certain information for legal or regulatory purposes. Please note that withdrawing consent may affect your ability to access certain features or services.
How does Flexifee use cookies and web beacons?
Cookies and web beacons are technologies that Flexifee and our third-party service providers use to collect browser information in order to track how the Flexifee Sites and Services are used. These technologies allow us to: provide you with a personalized experience; better understand our users; improve the design and content of the Flexifee Sites; and identify and prevent fraudulent activity. We may link browser information to any personal information that you submit while on the Flexifee Sites.
You can change your browser settings to refuse cookies, but this may interfere with your use of the Flexifee Sites. This Privacy Policy does not apply to third party cookies, web beacons, social media features and widgets, or other tracking technologies used by third parties. Flexifee is not responsible for the privacy policies and practices of such third parties.
How do I opt-out of receiving promotional emails?
If you prefer not to receive promotional emails from Flexifee, click on the unsubscribe link at the bottom of any promotional email. If you have difficulty with the unsubscribe process, contact us at hello@flexifee.in.
How secure is information about me?
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software.
- We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information.
- It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
How do I update my information?
If your personal information changes, you can update or correct it in your account settings by logging into your account at https://www.flexifee.in. We will retain your information for as long as your account is active or as needed to provide you the Flexifee Services. If you wish to close your account or request that we no longer use your information, contact us at hello@flexifee.in. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our terms and conditions.
What about the privacy of children?
Flexifee is a general audience website. Flexifee does not knowingly collect any personal information from anyone under the age of 13.
Contacting Us
If you have any questions regarding this Privacy Policy, please contact us at hello@flexifee.in.
Our business changes constantly and our Privacy Policy and Terms & Conditions will change accordingly. We may email periodic reminders of our notices and conditions, but you should check our website frequently to see recent changes.